REVIVING WELLS PSYCHOTHERAPY

Privacy statement

Name: Karen Anaman
Practice: Reviving Wells Psychotherapy

Contact Karen Anaman at rwpsychotherapy@outlook.com or call 07818 224538.

I am registered with the Information Commissioner’s Office (ICO), registration ZC181019, and I comply with UK GDPR and the British Association for Counselling and Psychotherapy (BACP) Ethical Framework.

1. Description of processing

I provide person-centred counselling to adults (18+), both privately and through charitable organisations. I process personal data to deliver counselling sessions (in person, online, or by telephone), maintain confidential records, and manage appointments, communication, and payments.

2. Categories of personal data

I process:

• Personal data: name, contact details, date of birth, GP details (where appropriate).
• Special category data: mental health information, emotional wellbeing, personal history, identity, relationships, and experiences shared during therapy.

3. Categories of data subjects

Current clients, former clients, prospective clients, and individuals making enquiries.

4. Purpose of processing

To provide counselling, carry out assessments, maintain clinical records, manage appointments, communicate with clients, and meet legal, ethical, and professional obligations.

5. Lawful basis for processing

• Contract (Article 6(1)(b)): to provide counselling services.
• Legitimate interests (Article 6(1)(f)): to deliver safe and effective therapy.
• Legal obligation (Article 6(1)(c)): where required by law.

Special category data:

• Explicit consent (Article 9(2)(a)).
• Provision of health care (Article 9(2)(h)).

6. Data sharing

Information is confidential and not routinely shared. Data may be shared:

• Where required by law.
• Where there is risk of harm to you or others.
• In professional supervision (fully anonymised).

7. Data retention

Client records are kept for 7 years after counselling ends, then securely destroyed.

8. Security measures

Data is stored securely using password-protected systems and/or locked storage. Technical and organisational measures protect against loss, misuse, or unauthorised access.

9. International transfers

If I use cloud-based services (for example, email or video platforms), data may be stored outside the UK. These services use approved safeguards such as Standard Contractual Clauses. If no international transfers occur, I do not transfer personal data outside the UK.

10. Direct marketing

I do not use personal data for marketing.

11. Automated decision-making

No automated decision-making or profiling is used.

12. Your rights

You have the right to:

• Access your data.
• Request corrections.
• Request deletion or restriction.
• Object to processing.
• Data portability (where applicable).
• Withdraw consent for special category data.
• Lodge a complaint with the ICO.

13. Complaints

You may contact the ICO at ico.org.uk/make-a-complaint.

14. How to exercise your rights

Requests can be made verbally or in writing. I will respond within one month.

Contact Karen Anaman at rwpsychotherapy@outlook.com or call 07818 224538.

Browsing the website

This website does not use analytics or advertising tracking. Images are served by this website rather than embedded from social media or directory services. Delivering a page involves technical request information, such as your IP address, which the hosting provider may process.

Information in the enquiry form

The consultation form lets you enter a name, email address, optional phone number, meeting preference, availability and a question. These entries remain in the page while it is open. The website does not store them in a database. When you select “Continue in WhatsApp”, the details are included in a link sent to WhatsApp to prepare your message.

You review and send the message in WhatsApp. Opening WhatsApp does not automatically send it or reserve an appointment. The link contains your entered details, and may appear in your browser history. WhatsApp’s privacy practices apply when you continue. Avoid including sensitive personal or health information in an initial enquiry. Closing the form leaves entries available during the same visit; your browser may also offer autofill.

Email and telephone enquiries

Email and telephone links open your chosen email or calling application. If you send an email or make a call, you are contacting Karen through those services, outside the website form. Please share only what is needed to arrange an initial conversation; you do not need to include details of your experiences.

Browser storage

If you choose to save a cookie preference, the website stores an essential-only preference on your device. This does not enable tracking. Read the cookie policy for details and how to remove it.

Other websites

Links to services such as Psychology Today, BACP and the ICO take you to other websites. Their own privacy information applies when you visit them.

Questions and information requests

You can contact Karen to ask about information held about you, request access or correction, or discuss another data protection concern. You can also ask about how enquiries and counselling records are handled before sharing sensitive information.

Contact Karen Anaman at rwpsychotherapy@outlook.com or call 07818 224538.

The ICO provides guidance about your data protection rights and information on making a data protection complaint.